Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Here are tips to help you improve your customer service, increase your customer’s experience satisfaction, retain business and loyalty. We start with 17 ways to improve customer service through social media…
At the intersection of tech, social media, and customer service. Here’s a compilation of tips for navigating this relatively new but rapidly growing space.
Interacting with your audience on Twitter pays off—not just in cost or customer satisfaction, but in willingness-to-pay and brand awareness, as well. Here are five best practices to help you create amazing customer experiences on Twitter.
In the customer service space, chatbots are using the growing power of artificial intelligence to allow customers to interact with a brand as they would with a customer service representative. However, there are some marked benefits to managing conversations with chatbots. Read on to find out why.
Innovative companies everywhere are changing the way that they do business to put customers and customer experience first. Here are five reasons why you need to rethink your customer service offering.
We ourselves have quite recently experienced some varied levels of customer service. We’ve been on the road for the past nine days. We’ve come away with some distinct impressions and lessons learned along the way.
It’s important to consider the ways that you may be risking your reputation today. Let’s look at four big problems that can destroy your company’s presence online.
Key Performance Indicators (KPIs) are variables used to measure a business’ success. Here are the most important KPIs for B2B customer service.