Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

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Grow your business providing exceptional customer service utilizing these 9 Customer Service Tips from Today’s Top Leaders

Today’s top leaders understand the importance of providing a good customer service experience. Learn how these leaders use customer service to grow their business.

4 Tips for Improving Your Customer Service Skills

Read the article above for tips and tricks for strengthening your customer service skills.

6 Customer Service Secrets for New Entrepreneurs

There are proven techniques that will help you impress your customers and form lasting business relationships. To get started, take a look at the tips in the article above, which should give you a solid customer service base.

If you don’t implement the 19 above, at least make these Top 5 Customer Care Changes You Need to Make Right Now

The article has the top 5 customer service mistakes and easy to implement changes that will generate greater engagement, less costly overhead and better satisfaction. 
Will you see an return on your investment improving customer service? You will if you think “coversionally.” Ready to Get ROI on Your Great Customer Service? Think “Conversionally”
Finally, remember customer service isn’t just at the point of sale. It’s post-sale too… 5 Ways to Boost Post Sales Customer Experience
While delivering a solid experience and a quality-driven transaction is imperative, exceptional customer service after the sale is icing on the cake. Frankly, it’s one of the simplest ways to build loyalty and garner trust in your brand.

 

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