Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Grow your business providing exceptional customer service utilizing these 9 Customer Service Tips from Today’s Top Leaders
Today’s top leaders understand the importance of providing a good customer service experience. Learn how these leaders use customer service to grow their business.
Read the article above for tips and tricks for strengthening your customer service skills.
There are proven techniques that will help you impress your customers and form lasting business relationships. To get started, take a look at the tips in the article above, which should give you a solid customer service base.
If you don’t implement the 19 above, at least make these Top 5 Customer Care Changes You Need to Make Right Now
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