Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Want to improve your customer service? First remember People Are The Face, Heart and Soul of Your Business
Absolutely they are! In other words, people ARE the brand and here’s 6 Tips for Using Customer Service as a Branding Tool
A good way to gauge if your customer service is working for you is to think how you would feel if you were your brand’s customer. But don’t stop there. Ask your friends, teammates and ask your customers. And bear in mind the following 6 tips in the article above.
Ignore “Real Estate.” These principles apply to any industry.
After those 13 tips, keep in mind The 9 Deadly Customer Service Sins (Even One Of These Can Shut Down Your Business)
The article has Micah Solomon’s list of nine of the worst unforgivable blunders. Check out the list and think of how many of them, if any, are happening at your company from time to time–or even every day.
If you don’t learn from those 9, try this experience – Take Care of Customer Service Details
How about concluding on a positive note. Warm-fuzzy example of customer service – Thank You, Come Again: Good Customer Service is Important
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