Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Want to improve your customer service? Implement these 6 Tips For Creating Otherworldly Customer Experiences
6 tips from Dell small business solutions for otherworldly customer experiences
What the world’s most successful companies have realized is that customer service is essential to their marketing strategy. Every customer interaction and every customer impression is another opportunity to remind customers what makes your business worth maintaining a relationship with.
Empathy and compassion are key to connecting with and relating to your customers. They aren’t simply nice to have; they’re essential for the kind of service where your employees put themselves in another’s shoes and truly understand their perspective.
There are some basic rules businesses can follow that would put employees on the right track to becoming customer service all-stars in their industry.
Finally, what to read what extraordinary customer service is? Read these Three Wow Customer Service Stories From Zappos, Southwest Airlines And Nordstrom
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