Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
So let’s improve customer service. Here’s 4 great reads / 15 tips:
To help you achieve the ultimate customer experience, the author has laid out a number of steps to take to appease your consumer, making their life (and yours) just a little bit easier.
I (the author) began using Lyft for rides to and from work. And, en route, (the) amazing Lyft drivers revealed three key customer service concepts all entrepreneurs should apply to their business.
The article above includes practical lessons any business could learn from the way big and successful companies have nurtured and retained their customer base by inspiring loyalty.
Customer service should be the No. 1 priority for any business to succeed. Once you have happy customers, they become your number one marketing referral system by telling all of their friends about you. The article above has some tips to get exceptional customer service.
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