Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

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With those humbling statistics in mind, here’s five great reads to help improve your customer service.

From the SalesForce “Revolutionizing Customer Service in Manufacturing” report, a few of the most important manufacturing customer service trends revealed in this research (applicable to any industry.)

3 Steps for Consistent Customer Service

If you’ve ever wished you could bottle up your best answers and use them no matter how tired, busy or overwhelmed you are, then you’re in luck! Customer service scripts are the answer.

How To Create A ‘We’ve Been Expecting You’ Service Experience

Friends at TimeTrade shared several ways you can create a We’ve Been Expecting You experience. It can be broken down into three simple steps.

Tourism Tidbits – Tips On Customer Service

The simple fact is that tourism is a customer-oriented business. Without customer service, not only your marketing will eventually fail, but also the business’ viability will be in question.

This article continues that thought – how marketing and customer service are directly related. Why Customer Service is Your Sharpest Marketing Tool

Customer service used to be a reactive brand practice. Implementing customer chat technology and creating service-oriented content are assured means of adding more potential value to inbound leads your site receives.

 

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