Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.

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Beyond those statistics, Customer Service Is Vital For Business Success

And, here’s How Good Customer Service Is Key To Any Business

Your approach, attitude and how you handle the customers complaint from start to finish will effect retention and continued success of the business.

So let’s improve your customer service…

5 Tips for Delivering Excellent Customer Service Over the Phone

Above are some simple tips for improving a customer’s experience when interacting with them over the phone.

Follow These 9 Steps to Copy Zappos’ Exceptional Customer Service Strategy

The article has nine points to consider if you want your company to be customer-obsessed.

Three Lessons to Give your People the Power to Create Great Customer Experiences

Great customer service happens when everyone from the CEO to product development, the sales team and customer service reps understand their purpose in the business.

Two Of The Most Inspirational Customer Service Stories Ever Told (At Least By Me)

Micah Solomon recaps two of his favorite “wow” customer service stories.

Finally, whatever you do, keep off of this list: Customer Service Hall of Shame

For more customer service tips, tools and best practices, follow Back To You Marketing on LinkedInFacebook, or Twitter. Have our customer service and marketing tips delivered to your inbox bi-monthly. Sign up HERE.

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