Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Beyond those statistics, Customer Service Is Vital For Business Success
And, here’s How Good Customer Service Is Key To Any Business
Your approach, attitude and how you handle the customers complaint from start to finish will effect retention and continued success of the business.
So let’s improve your customer service…
Above are some simple tips for improving a customer’s experience when interacting with them over the phone.
The article has nine points to consider if you want your company to be customer-obsessed.
Great customer service happens when everyone from the CEO to product development, the sales team and customer service reps understand their purpose in the business.
Micah Solomon recaps two of his favorite “wow” customer service stories.
Finally, whatever you do, keep off of this list: Customer Service Hall of Shame
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