Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
So with so much at stake, let’s improve your customer service! First, consider…
Written for the wine industry, this read can be applied to any industry.
One of the most important functions to consider when starting a business is customer service. Whether you’re a service-oriented business or not, it’s vital to your company’s success and should be considered a key component of your marketing mix.
Through the implementation of technology, you can drastically improve your customer service overnight. Take a look at these 4 ways you can connect with customers on a deeper level and rise about the noise.
Another way is to view complaints as opportunities. Constant Guest Feedback Key to Improving Customer Service
Guy Stehlik, CEO and founder of BON Hotels and Director of BON Hotels International West Africa says that the most important aspect of improving customer service is to constantly ask for feedback.
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