Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
Secondly, institute these 7 Proven Ways to Improve Customer Service
Here are 7 proven customer service tips to help you put smiles on your customers’ faces.
So much is written about the Millennials, the older generation still shops and expects customer service. What Do Older Generations Want From Customer Service?
In an infographic, Customer Think explores live chat for the older generation, and what older generations really want from customer service.
Your small business specialize in eCommerce? 5 Ways to Provide Exceptional Customer Service in eCommerce
The last point stressed you provide service via social media. Here’s How To Use Pinterest To Provide Better Customer Service
Finally, while written for the banking industry, Good Customer Service Is Saying, ‘I’m Sorry’ is a great reminder for anyone assisting customers in any industry.
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