Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
No matter how stellar your customer support metrics are today, there’s always something you can do to drive them even higher. To that end, 7 of the most effective ways to get better at customer service.
How can organizations tailor their strategy to meet their requirements and foster positive customer experiences? Three tips for meeting the expectations of Gen Z customers in the article above.
5 rules to utilizing innovative solutions and technology to engage and retain your customers.
While written for tech companies, the tips in the article above can elevate their customer service and create loyal customers.
Shep Hyken had some advice on customer service management to share at last week’s Social Media Marketing World. Hear what he had to say in the article above.