Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


What experienced CEOs understand is that whether you aspire to enter new markets, win new business or sell more to existing accounts, you need to be relentlessly focused on customers.

Customer Service Expectations Are Rising – Is Your Business Keeping Up?

Customers’ expectations for service continue to rise, and the quality of your customer service can make or break your business, according to the Gladly 2018 Customer Service Expectations Survey. The article above with what this survey of nearly 1,000 U.S. adults found and what you can learn from it.

10 Easy Exercises To Boost Empathy In Customer Service Teams

People with strong empathic abilities are better at establishing long-term customer relationships. But the problem is empathy can be a difficult skill to teach. The article above can help.

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