Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
New survey – 68% of consumers are fed up with poor customer service and they would buy more from brands if they upped the customer service experience.
How LEGO brings a customer closer to the brand with a simple customer service letter.
If customer service is disconnected from the rest of the company, it is not just frustrating for customer service; the costs of disconnected service are high and the missed opportunities are many.
Time to review your current customer service standards and see where your service team can improve and make a deeper impact to the customer experience.
Are we headed for a robot-automated and impersonal shopping experience or an experiential one with a more personalized human touch? The answer is yes to both. The author of the article above explains.