Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

UnknownTo start, on the chance you’re not sure about what customer service is anyway, here’s a nice overview from SalesForce.

And why the weekly focus on customer service through these posts? Survey: Very Few Consumers Report Excellent Customer Service

So let’s improve your customer service…

Customer Service: ‘It’s all about establishing a relationship’

Building relationships is not difficult if you treat your customers like you want to be treated. The businesses that have the best customer service will be most successful ones. 10 principles to guide you.

Your Best Opportunity For Growing Business: The Customer Experience

Shep Hyken shares five trends worth considering as you focus on building a better customer experience.

OR do you need to go on The Customer Service Improvement Diet

Micah Solomon with ten things to STOP doing that will improve your customer service through their absence.

Finally, How Businesses Should Handle Consumer Complaints

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