Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
What is the best way to support customers with extremely high service expectations?
Shep Hyken summarizes the book titled Leading Loyalty: Cracking the Code to Customer Devotion and provides the key takeaways.
The biggest takeaway from the book is having empathy. That point is stressed in Customer Service: The Problem Isn’t Always the Problem
Trust and kindness. Old fashioned sounding ideals, but just as important as ever for winning in business.
Add to empathy, trust, and kindness these 12 Customer Service Skills All Great Agents Need
While written for call center agents, the 12 skills are imperative for anyone that deals with customers.
Finally, always good to model great customer service. Here’s 10 Examples Of Over-The-Top Experiences In Customer Service