Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
There are still a lot of misconceptions about how to handle different situations or how certain scenarios could play out. Above are four of the most damaging customer service myths that are affecting businesses today.
In the article above, the customer service pain areas of the customers – some pressing issues, urgent needs and what could be the possible solutions.
Every company will have a crises. What’s important is what you do with it. How you respond in the wake of these mistakes can make or break your relationships with your customers.
Where is customer service headed? 5 Predictions On The Future Of Customer Service
Finally, why post regularly about customer service? Because stuff like this still takes place!