Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

Unknown4 Customer Service Myths That Are Holding Your Business Back

There are still a lot of misconceptions about how to handle different situations or how certain scenarios could play out. Above are four of the most damaging customer service myths that are affecting businesses today.

Identifying Customer Service Pain Areas and How to Solve Them

In the article above, the customer service pain areas of the customers – some pressing issues, urgent needs and what could be the possible solutions.

Customer Service Under Pressure: How You Respond When Things Go Wrong

Every company will have a crises. What’s important is what you do with it. How you respond in the wake of these mistakes can make or break your relationships with your customers.

Where is customer service headed? 5 Predictions On The Future Of Customer Service

From process automation to customer self-service enablement, above is what brands, executives, and service leaders need to know about what’s on the horizon for customer service.

Finally, why post regularly about customer service? Because stuff like this still takes place!

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