Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
Following these 5 tips will help attain long term, loyal customers with minimal hurdles on the way to success. And they’re just as good off-line as they are on-line.
From a Forrester Research report, a number of other very common customer service pitfalls and how savvy CX pros overcome them.
The author shares stories of his trip and the impact customer service has on restaurants and bars in the Spanish destination.
Another great example – Leon’s. A gourmet grocer in Lincoln, Nebraska. Read of their exemplary customer service.
Post these in the staff break room or work room to motive staff to be more customer-centric.