Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

Unknown

Forget the sales pitch at the end of the article, focus on the four trends savvy customer service teams are actively embracing to create an outstanding customer experience, bring in more revenue, and create repeat business.

Baby Steps: Make These Simple Changes To Improve Your Customer Service

The items on Micah Solomon’s list are all small or small-ish, they’re far from trivial and they’re all worth undertaking!

We LOVE examples of great customer service. Here’s four:

Social Media Customer Service Secrets You Can Steal From These 3 Popular Brands

Great story of Droll Yankee’s customer service

Finally, here’s Five Things Your Airline Should Never Say

Review them. Then talk with your team about whether or not your office says anything similar.

For more customer service tips, tools and best practices, follow Back To You Marketing on LinkedInFacebook, or Twitter. Have our customer service and marketing tips delivered to your inbox bi-monthly. Sign up HERE.
Share on Google+Share on LinkedInPin on PinterestShare on TumblrShare on RedditTweet about this on TwitterShare on Facebook