Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Forget the sales pitch at the end of the article, focus on the four trends savvy customer service teams are actively embracing to create an outstanding customer experience, bring in more revenue, and create repeat business.
The items on Micah Solomon’s list are all small or small-ish, they’re far from trivial and they’re all worth undertaking!
We LOVE examples of great customer service. Here’s four:
Finally, here’s Five Things Your Airline Should Never Say
Review them. Then talk with your team about whether or not your office says anything similar.