Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


First, a reminder Why Great Customer Service Matters

It matters because customer service is generally so poor nowadays that some ponder Is Customer Service Dead? (It’s not.)

In fact, we’re reminded Customer Service is Always Number 1

It also Goes a Long Way

So improve your customer service. Read how to Create A Differentiated Customer Experience

An interview with the CEO of Celebrity Cruises, Lisa Lutoff-Perlo, to better understand how she and her company have been able to build a world-leading brand that strives, and has been recognized as delivering, a superior customer experience.

Or take it a step further and provide WOW Customer Service – moments when a customer service provider, through their own creativity and initiative, goes beyond fulfilling basic customer expectations.

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