Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
To improve customer service, one must first know What Customers Want and Expect
You are being compared to the best service they have ever received – from any company or any person. It could be a vendor, a retail store, even an online seller – any business. Customers now know what great customer service looks like, and they expect it from you.
Five things that every small business owner should do to make sure they’re giving top-notch online customer service.
Did you feel like you were talking to a faceless, bureaucratic machine, or to someone who actually cared about your issue? How your customers answer this question will largely determine how they feel about your service and, by extension, your company.
If you can get a handle on these four moments, you’re positioning yourself for the kind of relationship that drives customer engagement and, ultimately, loyalty.
A customer service culture has the best odds of taking root and growing as part of a well-rounded overall company culture that not only celebrates customer service to external customers but also encourages service to employees up and down the ladder (from boss to employee) as well as laterally (from colleague to colleague).
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