Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:


With the holidays upon us, what are the Holiday Customer Service Essentials

The essential tips to superior customer service during the holidays. If you can only find the strength to do a few, these are the eight.

Five Steps to Begin a Customer Experience Program at Your Company

In corporate programs, there are still lots of things that can and do go wrong. In the article above are five major perils that can derail the customer’s experience.

15 Elements You Must Know To Build A Great Customer Service

Customer service is imperative for the success of a company. The article above has 15 elements you must look at to know how the most successful companies focus on customer delight by excellence in service.

Ditch the Script: Five Ways to Deliver Game-Changing Service

It’s time we start taking a more personalized approach to providing great experiences for our guests. In other words, it’s time to ditch the script. Instead of simply going through the motions, use the five tips in the article above to consistently deliver game-changing service with every interaction.

Good Service Turns Customers Into Loyal Brand Advocates

According to a new report from the American Express Customer Service Barometer, 81 percent of Americans report that businesses are meeting or exceeding their expectations for service. Loyalty360 talked to Raymond Joabar, EVP at American Express, to learn more about this report.

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