Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


One of the best ways to improve customer service is to model the best in service. These 2 Hotels Have the Best Customer Service in America

Are Invisible Ropes Ruining the Customer Service Experience

Customer experience is almost always amplified for good or bad by invisible ropes—things that alter your customer’s perception of reality. The post above will help you identify invisible ropes that might annoy your customers and ruin their experience.

Is Hospitality The Missing Element In Your Customer Service Culture? Eight Ways To Fill That Gap

Micah Solomon talks about the understanding many of us instinctively have that a sense of hospitality equates with and leads to the highest level of customer service.

Social Media is increasingly becoming a customer service tool. Here’s Six Tips To Offer World-Class Customer Support Through Twitter