Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Some companies do a great job of putting the customer first and growing. Some don’t. The article above has several examples of what some companies are doing right and wrong.
What a company can control is their response when things go wrong. And if that response isn’t up to scratch, customers will simply switch.
Providing excellent service is only part of the entire customer journey – but as many business owners will testify, it’s one of the most crucial.
Micah Solomon talks customer service with Kori Johnson, the new GM at the Mayflower Hotel in Washington, DC.
Finally, LOVE this example of “infectious” customer service in contrast to the Mayflower Hotel above, in a McDonalds in Kansas. Kansas McDonald’s Employee Recognized for Customer Service, Infectious Smile
For more customer service tips, tools and best practices, follow Back To You Marketing on LinkedIn, Facebook, or Twitter. Have our customer service and marketing tips delivered to your inbox bi-monthly. Sign up HERE.