Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


New research is (surprise, surprise,) showing the value of customer service.

International Council of Shopping Centers reports Customers Are Willing to Pay More for Good Customer Service

Specifically Millennials, “Thrive on Customer-centric Business”

For best customer service, look to be proactive. Plan Well & Execute: Proactive Customer Service Can Pay Off

You can also look to Apply the KonMari Method to Customer Service

Applying KonMari’s six rules to customer service will result in a leaner, more organized approach–not just choosing joy, but delivering it to customers, as well.

And you can always model great customer service. In the NFL, the best is the Tampa Bay Buccaneers. They were rated No. 1 in Overall Customer Service in the 2018 NFL Voice of the Fan Report

We’re thinking road trip to Tampa Bay! Can watching an NFL game be a tax write-off as business development?