Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
New research is (surprise, surprise,) showing the value of customer service.
65 percent of consumers view quality of service in the store as a key element in deciding where to shop.
So let’s improve customer service…
Management must imbibe a customer centric culture which recognizes the significance of the customer in all operations.
Providing a positive experience for your customers isn’t just common sense, it’s good business. Companies who prioritize customer relations report 60% higher earnings than those who don’t.
Your business has to see to it that the most recent experience in the customer journey is a good one. This experience is the one that stays with the customer. So then: what can you, as a business, do to improve this experience? 10 ways in the article above.
Good customer service is critical in every business, in every industry. Managers have to train their staff to deliver quality service, but how? Four ways in the article above.
The first is Work On Communication. The first two words to work on? “No Problem”! The Vuvuzela of Customer Service
Preach Jim! PREACH!
We can also learn from mistakes. 3 Lessons From a Customer Service Failure and When Customer Service is Like Speaking a Foreign Language