Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

UnknownCustomer Service Is More Important Than Ever for Brands

In the age of social media, where brand reputations either can be made or destroyed with a single tweet, excellence in customer service has never been a more powerful differentiator for the world’s leading brands.

7 Creative Customer Service Tips From the Experts

What do experts believe will set online businesses apart from the competition in 2018 when it comes to delivering a unique experience.

Connect the Dots: Serving the Customer

Customer service gives a business the chance to look through the narrow window of opportunity, that short period when a customer turns into a repeat customer.

5 Customer Service Mistakes Even The Experts Make

Five areas Micah Solomon has seen expert advice in customer service and customer experience go off course from time to time.
Twitter has made new tweaks that make it easier for businesses to provide customer service through direct message.
Seven customer service catalysts that can bring powerful results.
By ordering a baked potato in an airport, businesses can learn four things in customer service.
Great customer service can’t happen only on the front-line. Customer Service Depends On Leadership, All The Way To The CEO And C-Suite
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