Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
One of the best ways to improve customer service is to model the best in service. Good excuse to grab some lunch too. Chick-fil-A Has The Best Customer Service In America
As for supermarkets, Newsweek Names the Best for Customer Service
Also look at what your associates are doing. Practices may be turning customers off. Micah Solomon with 15 Customer Service Practices That Make Customers Uncomfortable
(Stephen, you have to stop #4!)
Nine of 10 consumers are ready to use messaging to communicate with brands. Are you?