Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Believe customer service doesn’t have that big of an effect on business? Consider this headline: Customer Service and iPhone Costs Dent BT’s Earnings
Customer service in part sent shares in Britain’s biggest broadband and mobile provider to a five-year low!
We read more and more
rants columns about poor customer service – What happened to true customer service?
Tips to help you develop the level of service that today’s consumers demand.
And while written for call centers, interesting perspective in Addressing Customers’ Issues Does Not Improve Their Experience! Applicable to your business.
And we hate to end on a downer, but You Already Have A Customer Culture (And It May Be Killing Your Business)
There are tips to having a positive customer service culture, so it could turn out positive!
For more customer service tips, tools and best practices, follow Back To You Marketing on LinkedIn, Facebook, or Twitter. Have our customer service and marketing tips delivered to your inbox bi-monthly. Sign up HERE.