Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Business is business, but to truly be successful, the key is how many customers you can get and more importantly keep, with the lowest cost of doing business. Customer satisfaction is the easiest way to acquire repeat business.
Micah Solomon asks does creating wow customer service moments really benefit a business? Or is it more a feel-good waste of time?
Digital transformation is changing the face of business across industries. As a result, a whole new set of skills are necessary for the modern customer service organization to be successful.
No matter how good your people are at handling your customers’ questions and complaints, if you’re not giving them the tools to deliver a stellar experience, the customer will not always have the best experience.
Good read on customer service for the auto industry but applicable to any industry.
Finally, before we forget 2017, The Top Six Worst Customer Service Stories Of 2017
For more customer service tips, tools and best practices, follow Back To You Marketing on LinkedIn, Facebook, or Twitter. Have our customer service and marketing tips delivered to your inbox bi-monthly. Sign up HERE.