Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

UnknownGood Customer Service Means Making Every Second Count

Written for the banking industry, but the non-financial experience shared applies to any industry.

Methods To Improve Customer Service This 2019

Marketers and customer service experts need to be on the look for new ways to make their customers happy and satisfied. The article above has four.

How TUMI Transformed Its Customer Service To Be As Bulletproof As Its Luggage

Follow others’ example. Micah Solomon shares how the luggage company has transformed its customer service.

And here’s five other firms that got customer service right in 2018

Finally, you’re going to get a negative review. Here’s How To Respond To Negative Reviews (Including Examples)