Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
Written for the banking industry, but the non-financial experience shared applies to any industry.
Marketers and customer service experts need to be on the look for new ways to make their customers happy and satisfied. The article above has four.
Follow others’ example. Micah Solomon shares how the luggage company has transformed its customer service.
Finally, you’re going to get a negative review. Here’s How To Respond To Negative Reviews (Including Examples)