Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

UnknownFive Customer Service Must-Do’s For 2018

A business must keep up with the times. If they don’t, they will be disrupted and find themselves either playing catch up or worse, shutting down altogether. With that in mind, Shep Hyken shares five customer service tips every business must do to stay competitive in 2018.

Retain More Customers with Effective Customer Service

If 65 percent of consumers only need one bad experience to stop buying from you, then it’s essential for you to maintain very high customer service standards. It may be costing you more than you think to disregard customer loss.

Take Lessons From Other Companies Who Excel at Customer Service

How can companies encourage employees to take risks and stay innovative when it comes to meeting the customer’s needs? Six answers from the Tulsa World.

Finally, two good reads from one of our favorite authors, Micah Soloman:

A Tricky Little Customer Service Secret: Wowing Customers Can Turn Them Off (If You Do It Wrong)

Your Customer Service Culture Is At Risk If You Don’t Avoid This Cultural Landmine

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