Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
A business must keep up with the times. If they don’t, they will be disrupted and find themselves either playing catch up or worse, shutting down altogether. With that in mind, Shep Hyken shares five customer service tips every business must do to stay competitive in 2018.
If 65 percent of consumers only need one bad experience to stop buying from you, then it’s essential for you to maintain very high customer service standards. It may be costing you more than you think to disregard customer loss.
How can companies encourage employees to take risks and stay innovative when it comes to meeting the customer’s needs? Six answers from the Tulsa World.
Finally, two good reads from one of our favorite authors, Micah Soloman:
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