Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
If everyone learns to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers, you can build a customer service department your clients can’t help enjoying.
The author shares the six things a Toronto Uber driver does to maintain a 4.99 rating after driving nearly 5,000 passengers.
Treating your customers in a way that will keep them coming back is a non-stop process, so the author solicited some advice for dealers. (And while written for the auto industry, the tips apply to any industry.)
Your business can benefit from following Apple’s example, whether it’s by greeting your customers by name or letting them schedule a time to talk. Show your customers a genuinely welcoming experience, and don’t be afraid to offer up a few distractions.