Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
Customer service leaders can learn from the Boy Scout motto, Be Prepared, because there are at least 33 ways the Boy Scouts can improve your customer service.
In the vocal world of social media we live in, poor customer experiences can quickly turn into public customer service nightmares. The article above has 5 customer experience basics to master in your organization.
The author shares excerpts from interviews with some of today’s most accomplished Founder-CEOs who are redefining the concept of customer excellence for the future.
Finally, “learn from your mistakes,” or others’ mistakes. When Customer Support Goes Horribly Wrong The author shares her experience with a fragrance brand.
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