Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Retailers should focus on how their employees engage with customers at all levels because with good customer service comes consumer trust.
The customer service mistake that nearly every business makes, over and over again, is to…
To help companies transform their customer service from reactive to proactive, here are tips for taking the initiative in customer care.
A retailer needs to pay attention to some of the issues faced by the customer and ensure timely actions.
How can a hackathon-type approach to problem-solving could benefit customer service. It would bring together both internal and external minds, to identify and address all varieties of issues in a fun and competitive manner.