Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

UnknownHow Customer Service Can Increase Sales and Build Brand Loyalty

Retailers should focus on how their employees engage with customers at all levels because with good customer service comes consumer trust.

The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)

The customer service mistake that nearly every business makes, over and over again, is to…

5 Steps to Achieving Proactive Customer Services

To help companies transform their customer service from reactive to proactive, here are tips for taking the initiative in customer care.

5 Common Customer Service Complaints and How to Fix Them

A retailer needs to pay attention to some of the issues faced by the customer and ensure timely actions.

Isn’t It Time You Hacked Your Customer Service?

How can a hackathon-type approach to problem-solving could benefit customer service. It would bring together both internal and external minds, to identify and address all varieties of issues in a fun and competitive manner.

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