Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
Why even the concern for customer service? Here’s The Business Benefits of Quality Customer Service
Some businesses tack on a customer service team long after they’ve built their product, company and processes. Others make the client experience one of their foundational components from day one—and they’re better off for it.
Certainly, any business – not just retail – stands to gain from learning what customers expect. The above article has six areas to consider.
While written for the food industry, the tips offered are transferable to any industry.
In today’s age of cut-throat competition, customer satisfaction is your best bet if you want your business to thrive. The article above shares what it takes to have highly satisfied customers and the key role quality support services play in it.
It’s entirely possible to vaporize your competition, one customer service interaction at a time. It’s a simple concept, but a profoundly effective strategy. The article above shares how to go about it.
And if you’re not a tip person, instead a learn-by-example person, check out these 10 Examples of Great Customer Service
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