Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

UnknownCustomer Service Expert Jeanne Bliss Asks, ‘Would You Do That To Your Mother?’

Customer experience is all about humanity. More than profits or growth, it really comes down to connecting with customers and meeting their needs.

According To A Legendary Amazon Executive, Take 3 Simple Steps To Crush It Like Amazon Does When Serving Customers

Are you ready to please your customers and conserve resources via an “eliminate dumb contacts” internal campaign?  If so, above are three steps to take to get started.

4 Tactics Brands Should Use To Upgrade Their Customer Service

These are tactics and corresponding digital solutions that have helped Blank Label dramatically enhance and create new service capabilities.

3 Ways To Rethink Customer Relationships In The Age Of The Consumer

Three tips to help you rethink your relationships with your audience members and succeed in the age of the consumer.

30 Invaluable Resources for People in Customer Service and Support

Don’t be distracted by the title or references that this is only for those in call centers, this is a great compilation of top customer service and support resources anyone in any industry in any role can use.

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