Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Customer service is the key to the survival of micro independent businesses.
This valuable selling point – great customer service – has become so overused, it doesn’t even register with consumers anymore. No one in business would make a claim to anything less.
Understanding consumers of varying ages is needed to convert them to loyal, satisfied customers. “One-size-fits-all” doesn’t work. Great recap of how the five generations are defined along with the names of the groups.
Four reasons why despite increasingly sophisticated technology, great customer service must still be human-led.
LONG read but good as this article explores how modern organizations can elevate customer support from within, a process that starts with sales, marketing, and support coming together and working as one.
Short, simple reminder on customer service (and one of my pet peeves…)