Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:

UnknownDeliver Top-Notch Customer Service

Customer service is the key to the survival of micro independent businesses.

Why Great Customer Service Doesn’t Cut It

This valuable selling point – great customer service – has become so overused, it doesn’t even register with consumers anymore. No one in business would make a claim to anything less.

One Size Does Not Fit All When Serving Multigenerations

Understanding consumers of varying ages is needed to convert them to loyal, satisfied customers. “One-size-fits-all” doesn’t work. Great recap of how the five generations are defined along with the names of the groups.

Despite Tech Advances, Great Customer Service Is Driven by Human Interaction

Four reasons why despite increasingly sophisticated technology, great customer service must still be human-led.

How to Elevate Customer Support from Within

LONG read but good as this article explores how modern organizations can elevate customer support from within, a process that starts with sales, marketing, and support coming together and working as one.

An Important Lesson in Customer Service

Short, simple reminder on customer service (and one of my pet peeves…)

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