Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


Start with a video. A short one!

3 Customer-Service Tips That Will Ensure Repeat Business

60 seconds on how to treat your customers right.

What 10 Customer Service Stats Can Teach You About Improving Your Business

The author has put together ten statistics that will teach you a thing or two about improving your business.

4 Ways a Small Business Can Step Up Customer Service

You CAN offer an upgraded customer service experience if you do the things in the article above.

Four Common Customer Service Mistakes In Hospitality

While written for the hospitality industry, these pitfalls should be avoided in any industry.

The Other “E” In Customer Experience: Customer Effort

Answering the questions Shep Hyken outlines above show where the insights lie to bolster the overall customer experience, an experience that keeps customers coming back.

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