Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
Start with a video. A short one!
60 seconds on how to treat your customers right.
The author has put together ten statistics that will teach you a thing or two about improving your business.
You CAN offer an upgraded customer service experience if you do the things in the article above.
While written for the hospitality industry, these pitfalls should be avoided in any industry.
Answering the questions Shep Hyken outlines above show where the insights lie to bolster the overall customer experience, an experience that keeps customers coming back.
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