Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Some of the received customer service wisdom out there is flat-out wrong.
Six stats you need to know and simple retention strategies.
Founder and managing director at Action Gear Warrick Kernes shared his wisdom on providing authentic customer service.
These “habits” can drive customer service excellence, and spare you from having to reinvent your service commitment or service practices every day.
By having a social media strategy in place, companies can quickly respond to customers’ concerns through social media.
A neuroscientist says the trick is finding resolution, not vengeance.
Brands need to better understand the conversations consumers are seeking and make them possible, which means stitching together artificial intelligence and human empathy, designing conversations, curating experiences and constantly evolving.
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