Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

UnknownCustomer Service For Beginners: 10 Best Practices Employees Need Training On When New

If Micah Solomon was training a new employee, it would likely include the ten points in the article above.

Customer Service Skills You Need to Master

Don’t forget the 8 skills above either…

Five Ways to Improve Customer Service Today, Tomorrow, and For Years to Come

By focusing on just a few tangible factors, any organization can dramatically improve their customer service experience.

Consulting Their Creator: 5 Customer Service Principles That Power Luxury Hotels, Lexus And Apple

Micah Solomon reviews Horst Schulze’s new book, Excellence Wins (Zondervan/HarperCollins)a memoir and treasure trove of business insights. Five points have been distilled from it.

Be A Customer Service Superstar

The author shares customer service stories and provides lessons learned from each.

Finally, social media is becoming more and more a customer service tool.  Here’s A Complete Guide to Social Media Customer Service

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