Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
To start, why do we need to keep a focus on customer service? Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service
Survey findings from a group of 500 consumers…
Three tips to build a better customer service team, and to add to a brand’s overall customer service experience.
Shep Hyken shares customer service nuggets from a class put on by the popular airline.
Customer satisfaction matters and can make or break your business. In the article above, a list of eight best practices that will improve customer satisfaction.
Love, love, LOVE the author’s personal stories of encounters to make is simple point: customer service matters even more than you think.