Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


Before we get to tips to improve customer service, dispel 3 Customer Service Myths

The article above has some of today’s most popular customer service myths, as well as modern ways to boost customer loyalty and satisfaction.

To Deliver Great Customer Service, Focus On The Three Things That Really Matter

Your firm can offer great service if you get your game right. Peak Support CEO, Jonathan Steiman, shares the three things that really matter.

6 Customer Service Skills Every Employee Needs

When you know how to spot these skills, you will have a better sense of how to build a successful team, how to manage and retrain the members who aren’t working well, and when its time to begin to manage someone out of the company.

Keep the Customer Satisfied: 4 Tried and True Service Guidelines

H.E.L.P. is a tried and true acronym that you can call upon when faced with an unhappy consumer.

Six Ways Unlikely Industries And B2B Companies Can Rock The Customer Service Experience

Micah Solomon with six ways to improve your customer service if your company operates within the B2B space.

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