Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Bad examples are useful instruments for learning what not to do and brainstorm better alternatives, so here are ten lessons about customer service that we can learn from the DMV’s bad example.
Want another bad example? Just when you thought Eir customer service couldn’t get any worse . . .
Back to the positive… 11 Powerful Customer Service Culture Catalysts (That Can Transform Your Company Results)
These will help get you on your way to creating and maintaining your customer service culture.
The difference between reactive and proactive customer service? The former waits until the customer has a problem and then makes contact. The latter strives to keep those problems from happening in the first place.
Finally, a new tool to use: Facebook Expands Customer Service Tools in Messenger