Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

UnknownTime to refocus on customer service. Research Finds Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings

Businesses are out of touch with their customers and overestimate the quality of the customer service they provide, according to new research.

Customer Service Begins Before You Have A Customer

If you want to know where a business will be tomorrow, look at their customer service.

3 Simple (and Free!) Rules For Great Customer Service

“Great service is given by great people with a great attitude. The better the attitude, the better the service.”

9 Secrets to Having World-Class Customer Service

Nine experienced leaders and Advisors in The Oracles share their secrets for guaranteeing a world-class customer experience.

5 Time-Honored Tips on Providing Superior Customer Service

Keep the following tips in mind to give your customers an experience they will remember positively.

Practices to Ensure a Great Customer Service at Your Business

There are practices you can put into place that can increase your successful customer service interactions.

If all else fails, follow these 9 Customer Service Examples to Win 5-Star Reviews

The selected reviews in the post above represent the best types of reviews you can get.

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