Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
In order to satisfy and build loyal customers, we need to start inside out. We need to build a culture of excellence within our team so that they serve with passion.
In the world of business, it is not so much what you offer that counts but how you offer it. The above article has how you can create a customer service strategy.
Above, a definitive guide of the customer service attitudes, practices and pitfalls that customers hate. Unless you avoid them, these worst practices will guarantee a bad customer experience.
How do you work with an upset customer? Micah Solomon with a perfect example.
Should businesses take customer conversations from their website to the texting channel to drive convenience and conversions?
Finally, what if Customer Service Consumes A Business?
Mark Riffey explores…