Each week, we read a number of articles on from online sources. Below, the top reads on customer service from the following week:
Why the need to focus on customer service? Poor Customer Service Costs Companies $75 Billion Per Year, Study Finds
The foundation of customer service success? Listening. Here’s why.
You may be proficient in your line of business, but proficiency is useless unless you start to listen to your customers, determine their problems, develop a set of reasonable solutions and then execute and deliver them.
Chewy hangs its hat on phenomenal customer service, going above and beyond to make customers happy. The author shares her interview with Kelli Durkin, Chewy’s VP of Customer Service.
What is the future of customer experience? Will it be omnichannel or multichannel support? A few deciding factors are included in the article above.