Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:


Why even concern ourselves with customer service? 4 Reasons Customer Service Ratings Matter More Than You Think

So let’s get started improving…

Beyond The Basics: How To Improve Customer Service

11 Ways To Transform Your Customer Service Into A Five-Star Experience

Or hear it straight from the “five-star man” himself… in the Becoming the Best podcast Horst Schulze, co-founder of luxury hotel chain The Ritz-Carlton, discusses why a focus on customer service is paramount for businesses.

Other tips…

What’s the recipe for amazing customer service?

5 Tips For Great Customer Service

How To Earn A Perfect Customer Satisfaction Score

A Customer Service Guide For Small Businesses

There are those leading by example. Here’s three great examples.

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