Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:

UnknownWhy even concern ourselves with customer service? Customer Service Ranks Big With Millennials, Reveals Survey

Per the survey, “customer service is as important as product quality and price when making a purchase.”

How to Provide Exceptional Customer Service

A horrible customer service experience motivates an auto collision repair representative to focus on customer service at her shop.

How to Encourage Excellent Customer Service

The top four customer service qualities and how to encourage them in your business.

Engaged Employees Deliver Better Customer Service

That’s the title of a new book on customer service. The article has a transcript of an interview with the author.
Five ideas for using video to help maximize customer experience with your product or service.