Each week, we read a number of articles from online sources. Below, the top reads on customer service from the following week:

UnknownCustomer is King: 11 Business Tips From Safaricom Customer Operations Director

Jannet Atika, Director of Customer Operations at Safaricom lets you in on some of the methods to ensure your customer service is top notch and the clients keep coming back.

Take a Page from These Fortune 500 Companies to Improve Your Customer Service

Observing how some of the biggest companies in the world provide first-rate customer service can help your business reach new heights.

3 Leading B2B Companies Share Their Secrets On How To Create A Personalized Customer Experience

Read the summary of a podcast with 3 leading, and very different, B2B companies all of which have a passion for creating and delivering a personalized customer experience for their customers.

Turn Those Upset Customers Around: Best Practices For Customer Service Recovery

Every business needs a framework for customer service recovery–a sequence of best practices–for those times when the situation hits the fan and the customer hits the roof.

What The Eclipse Taught Me About Customer Service

From a big city to a small town, from an isolated island to a mall, my big trip to see astronomy at work also reminded me how things have changed for American consumers and maybe veterinary hospitals.

Myths Debunked: StartUps Have Multiple Reasons to Work with a Customer Service Provider

Just like many companies partner with marketing/PR firms to make sure they get it right from the get go, when they don’t have the internal resources to do it effectively – so too should more startups look to partner with a customer service provider. After all, you only get one chance to make a great first impression.

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