Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent. Two of three consumers are likely to experience rage during an interaction with a customer service rep. In addition, 63 percent of consumers are likely to experience no satisfaction whatsoever in dealing with a product or service complaint. For retailers the outcome is not good as it is putting about $202 billion in revenue at stake and can slash consumer repeat business and loyalty to shreds.
So let’s improve your customer service. Here’s five good reads to help you think better about your customer service:
Replace real estate for your industry and take away four ways (you) can provide better customer service to (your customers) — 100 percent of the time.
A great customer experience is one where customers feel good, even look good, during their time spent doing business. So, it’s important that a business invest in whatever will improve a customer’s feelings and self-esteem.
KLM has been using social media as its cornerstone of (customer service) success. Incorporate their “right thinking patterns” into your customer service to see success.
The author uses experiences in Bayfield, Wisconson, to provide six critical lessons that form the foundation of great customer experiences, lessons that can be helpful to you as you try to manage or influence customer service in your organization.
Cute article. Nah, very well creatively, written article that shares a customer service experience and provides a dead-on conclusion…
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