Each week, we read a number of articles on customer service from online sources. Below, the top reads on customer service from the following week:
Everything chosen says something about management’s concern for its customers, whether for the fastest of fast-food chains or the most seriously expensive white tablecloth dining temples. (Written for the restaurant industry but applicable to any industry.)
In the same vein… Three Ways Your Customer Service Affects The Value Of Your Brand
Before you cut costs by cutting through the customer service budget, think about these three ways that the quality of customer service affects the value of your brand.
Successful – and healthy – customer service happens when you create a culture dedicated to service. Don’t be the company that raises stress levels and impairs consumer health. Be a company that customers feel good about engaging with.
What gets measured gets managed. Make sure you measure the right key performance indicators (KPIs) to lead your business to success.
An infograph on the power of good customer service, what it means to your customers, and how it affects your bottom line.
Investing in good products, marketing and distribution is bound to fail if not backed by strong culture of customer care that makes every customer feel part of the business. If you invest in training and good selection of employees you will never regret.
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